Conduct targeted research projects to supplement insights from ticket data

Maintain system of ticket topic data tracking and using this data to inform product conversations

Deliver voice of the customer to other teams throughout the organization in the form of meetings, presentations, and reports

Build and maintain an ongoing system of tracking bugs and trends escalating from the CS and Growth orgs

Curate a backlog of feature requests, enriched with incidence data from Zendesk tickets and anecdotal information from major accounts

Analytical, logical way of thinking, structured work and a high degree of willingness to learn.

Responsible, self-motivated team player with result-oriented action.

Strong communication skills and attention to detail

I position your company brand.

Work closely with product and support teams.

Plan, design, integrate, develop, test, troubleshoot and deploy Salesforce solutions under the supervision of the Senior developer

Collaborate with product managers in developing custom business management systems

Develop and also participate in quality-related tasks like code reviews

Design and create solutions with an emphasis on usability and performance

Coding up designs of the website (and co-designing if you want)